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Power utility software8/28/2023 ![]() Plan your work using advanced schedule optimisation and elevate your field service to clients’ corrective, preventive and predictive maintenance powered by Machine Learning.īoost productivity and simplify work order management using OverIT Next-Gen FSM Platform. Manage your field workers, get real-time information and create data analytics to track, calculate and analyse field operation processes fast and efficiently. Technicians and field service managers can send job status updates and report to the back office managers in real-time. ![]() ![]() Keep the connection with the customer throughout the cycle of field services by utilising a customer portal to track and communicate concerning the ongoing job. Technicians can increase power by using the FSM mobile app to access the platform while in offline mode so they can still work and complete assigned duties. Field technicians can immediately capture signatures or approvals on site. Managers can use field applications through mobile devices to effectively and efficiently manage resources, reduce costs and turnaround times, and get insights into the life cycle of field service management.Įnhance collaboration and communicate digitally even when offline while in the field. Many companies use field services software for task and performance management, effective planning and resource management, and managing numerous projects in different locations on a single platform. However, by using OverIT, organisations can fix this issue and provide systems that work. Workflows are done manually, and confusing systems will delay project visibility and stakeholder management, possibly creating scheduling mistakes. The energy and utilities sector with field operations constantly encounters problems and challenges around service management, such as the field deployment process and empowering employees and contractors to increase performance. In addition to using FSM solutions, the electric and water industry should consider digital transformation to boost productivity and mobility improvement of technicians and other field staff in field service operations. It enables remote management and execution of field operations, collaboration among field and back-end technicians, and knowledge transfer among contractors, field engineers, and other field personnel. Utility industries are accelerating their digital transformation by adopting innovative technology like field service management software. The ongoing work orders in the energy and utility sector, such as installation, maintenance, and replacement of infrastructure parts, plus getting the numerous geographical location of field personnel, technicians, and customers in real time, create a work environment that is very difficult to operate. The energy sector and the utility companies need to act reactively and proactively in response to different issues and emergencies to improve customer experience and increase customer satisfaction, adopting innovative tools. Much more than activity scheduling, route optimisation, and resource mobilisation is needed in energy and utilities field service management. Effective human resource management and processes will improve field service effectiveness, which is essential for all organisations that provide customer assistance. Nevertheless, field support management is crucial and should encompass all aspects of the delivery of services. The software includes preparing work orders and sending technicians, monitoring hours and jobs, and invoicing the completed jobs. The keywords are decarbonisation, cleaner water, reliable and affordable energy, and services.įSM is a software solution to coordinate field service operations. Almost 70% of the global economy has committed to the 2050 target of net-zero emissions. The geopolitical and social scenario has changed, and competition is changing, with higher prices and diversification required.Ĭustomer demand, expectations, and attitudes are changing: new loads, higher customer churn, new services, demand for sustainability, and new customer behaviours. We all know the energy and utilities sectors are critical for daily life, and the management of these sectors is extremely complex.
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